Return Policy

RR INTEC IT Consulting Return and Exchange Policy

At RR INTEC IT Consulting, your complete satisfaction is our goal. If you’re not 100% happy with your purchase, we offer a simple return and exchange process directly at our store.

1. Return Window

You have 30 days from your purchase date to initiate a return or exchange. After this period, we unfortunately cannot offer you a refund or exchange.

2. Item Conditions for Return or Exchange

To be eligible for a return or exchange, your item must meet the following conditions:

It must be unused and in the same condition you received it.
It must be in its original packaging, including all tags, manuals, and accessories.
You must present the original receipt or proof of purchase.

3. Return and Exchange Process (In-Store Only)

All returns and exchanges are processed directly at our location.

Contact Us: While not mandatory, we suggest contacting us beforehand at (407) 271-4464 or [email protected] before coming to the store. This allows us to prepare for your visit and speed up the process.
Visit Our Store: Go to: 7914 Kingspointe Parkway, Suite 112b, Orlando, FL 32819 during our business hours:
- Monday to Friday: 09:00 AM – 5:00 PM
- Saturdays: 10:00 AM – 2:00 PM
- Sundays: Closed
Present the Item: Bring the item you wish to return or exchange, along with your purchase receipt.
Inspection and Approval: Our store staff will inspect the item to ensure it meets the return conditions.
Processing: If the return or exchange is approved, we will proceed as follows:

4. Refund or Exchange Options

Once your return is approved, we’ll offer you the following options:

Refund to Original Payment Method: The refund will be applied to the original payment method used for the purchase. Please note that it may take 5 business days to appear on your bank or credit card statement, depending on your bank’s policies.
Store Credit: You can opt for store credit, which you can use for future purchases at RR INTEC IT Consulting.
Exchange for Another Item: If you want to exchange for the same item (in case of a defect) or for an item of similar value, we’ll help you find the perfect product in the store. If the new item has a different cost, the corresponding adjustment will be applied (partial refund or additional payment).

5. Defective or Damaged Items

If you received a defective or damaged item, please contact us immediately at (407) 271-4464 or [email protected]. We’ll assess the problem and guide you through the process for a replacement or refund. In these cases, we’ll do our best to resolve it quickly and at no additional cost to you.